Overview
Paragliding Mantra respects your privacy and is committed to protecting your personal data. This policy explains which personal data we collect, why we collect it, how we use it, and your rights.
Data We Collect
- Contact details: name, email, phone number for bookings and communication.
- Booking information: date/time, package, number of participants, payment reference.
- Payment data: we do not store full card details; payment is processed via third‑party gateways.
- Device & usage data: IP address, browser, device, pages visited, analytics and cookies.
How We Use Your Data
- To process bookings, payments, and issue confirmations/receipts.
- To communicate important updates (weather cancellations, safety briefings, changes).
- To improve our site and services using analytics, troubleshooting, and testing.
- To comply with legal obligations and prevent fraud.
Sharing & Third Parties
We may share data with service providers who support our operations (payment gateways, email/CRM providers, booking platforms). We require these providers to process data according to our instructions and applicable law. We do not sell your personal data.
Cookies & Tracking
Our site uses cookies for essential functionality and to collect anonymous analytics. You can control cookie preferences from your browser settings or via our cookie banner where available.
Security
We implement reasonable technical and organisational measures to protect your personal data. However, no system is completely secure—please take measures to protect your account details.
Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records and financial data are retained for statutory accounting and tax purposes.
Your Rights
- Access: request a copy of your personal data we hold.
- Rectification: ask us to correct inaccurate data.
- Erasure: request deletion, subject to legal/regulatory retention.
- Portability: request your data in a machine-readable format.
- Object: object to certain processing (e.g., marketing).
To exercise these rights, contact [email protected].
International Transfers
Some service providers may process data outside India. We ensure appropriate safeguards are in place as required by law.
Contact Us
For privacy concerns: [email protected]For general support: [email protected]
Phone: +91‑XXXXXXXXXX
Policy Updates
We may update this policy from time to time to reflect changes in our practices or legal requirements. The date at the top indicates when this policy was last revised.