Refund Policy

Overview

We understand plans can change. This policy explains when you’re eligible for a refund, how to request one, and timelines for processing. It applies to all bookings made directly with Paragliding Mantra through our website, WhatsApp, phone, or at-site desk.

Cancellations & Eligibility

• Cancel 7+ days before your scheduled slot: 100% refund (minus gateway/convenience fees).
• Cancel 3–6 days prior: 50% refund.
• Cancel within 72 hours of your slot or no‑show: non‑refundable.
• Group bookings (≥5 pax): free reschedule once if requested ≥72 hours before; otherwise policy above applies.

Weather & Safety Cancellations

Your safety is our priority. If we cancel a flight due to weather or safety considerations, you may choose either of the following:

1. Free reschedule to any available future date.
2. 100% refund to the original payment method.

If you opt to continue waiting on-site for a weather window and complete only a shortened experience, we will offer a pro‑rata refund at our discretion.

Non‑Refundable Items

• Bookings cancelled within 72 hours of the slot.
• No‑shows or late arrivals missing the safety briefing window.
• Partially used packages or add‑ons (e.g., GoPro photos/videos) once provided.
• Third‑party or marketplace bookings (please contact them directly).
• Gift cards, vouchers, promo codes once issued or partially redeemed.
• Payment gateway / convenience fees and bank charges.

How to Request a Refund

1. Email [email protected] or WhatsApp +91‑XXXXXXXXXX.
2. Share booking details: full name, phone, booking date/time, and payment reference/UTR.
3. State your reason (cancellation, weather, duplicate charge, etc.).

Our team typically acknowledges requests within 24 hours (working days).

Refund Timelines & Method

• Once approved, refunds are initiated within 24–48 hours.
• Banks/card issuers typically take 5–10 business days to reflect the amount.
• Refunds are issued only to the original payment method (per RBI/issuer rules).
• For UPI/NetBanking, ensure the original account remains active and able to receive funds.

Booking Changes & Reschedules

You may request a one‑time reschedule up to 72 hours before your slot, subject to availability. Additional reschedules may attract a small administrative fee.

Late or Missing Refunds

1. Check your bank/UPI statement again after 48 hours.
2. Contact your bank/issuer; processing can take extra time before posting.
3. If you’ve done all of this and still haven’t received your refund, please write to [email protected] with your UTR/reference number.

Chargebacks & Disputes

If you raise a dispute/chargeback with your bank after a refund has been initiated, the case may take additional time to resolve. We will provide our acquirer with documents to expedite resolution.

Contact Us

Policy Updates

We may revise this policy to reflect operational, legal, or regulatory changes. The updated version will be posted here with the Last updated date. Continued use of our services after updates constitutes acceptance.

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